At a glance
Faster response
Client needs are met more efficiently than before.
Greater success
Bringing both business processes together.
Better data capture
A system that captures the key data that matters.
Background
Strategic Solution Partners (SSP) specialises in temporary management placements within the hospitality industry, matching candidates and clients across a fast-moving, high-volume market.
Before Seven20, SSP's previous system couldn't keep the two sides of the business managing the company, and managing the candidate-to-client match working together, leaving much of the process manual.
The challenge
SSP's previous solution never quite fit how the business actually worked. It failed to connect two core processes running the business itself, and matching the right candidate to the right client.
Disconnected processes: the previous system didn't marry business management with candidate-to-client matching.
Manual workarounds: with the two sides of the business unconnected, many tasks had to be done by hand.
A poor fit for a niche market: hospitality's fast-moving, high-volume placements needed more than an off-the-shelf setup.
"Our previous solution did not marry our two business processes; that of managing our business and that of marrying the right candidate to the right client. This meant that many tasks were manual."
Why Seven20?
SSP valued the Salesforce ecosystem, but knew a strong platform alone wasn't enough they needed a partner who could shape it around their specific business needs.
The right foundation: Salesforce's ecosystem and infrastructure gave SSP a strong platform to build on.
Genuinely understood: Seven20 was the only company that took the time to understand SSP's unique needs.
Simple, with depth where it counts: a system built to feel simple day-to-day, with granularity added exactly where it was needed.
"We valued the Salesforce ecosystem and infrastructure, but felt we needed to partner with experts who could create the system to support our unique and specific business needs."
The implementation
Rather than pushing a generic solution, the Seven20 implementation team took the time to properly understand SSP's business and needs before building anything.
Real customisation: no other provider was willing to offer this level of tailoring to SSP's business.
Built for how they work: a bespoke job portal now lets SSP advertise roles and parse applications straight back into Seven20.
"We have completely customised our Seven20 to work with our bespoke processes, which allows us to segment our candidates and clients in a unique way to be able to recruit at speed and en mass."
The results
Bringing both sides of the business into one system has changed how SSP responds to clients faster, and with far greater success.
Faster response: Client needs are met more efficiently than before.
Greater success: Bringing both business processes together has directly improved outcomes.
Better data capture: A system that feels simple day-to-day still captures the key data that matters.
"By allowing us to manage both of our business processes (client management & candidate management), we are now able to respond to client needs far more efficiently and with greater success."
Looking ahead
As SSP has grown, Seven20 has grown with them treated less like a vendor and more like an extension of the business itself, collaborating on every need as it comes up.
"Seven20 is an extension of our business and we collaborate with them for every business need which has allowed us to grow and scale as needed."
Advice for others
"Our support team are very engaged in ensuring our success. They partner with us to identify areas of development to enhance our system and create efficiencies in our processes. Our support team leader is very attentive, understanding and responsive. They are always one step ahead of our needs!"
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